FAQs

What payment methods are accepted?        

We accept payment through PayPal (PayPal Express Checkout), Visa, MasterCard, American Express, Diners Club, JCB or Discover.

How do you ship?    

All shipping is done through USPS First Class, normally within 24 to 48 hours, except weekends. You will receive an email containing aUSPS tracking code when your order is shipped so that you can track the shipment. Multiple items (ordered together) will be boxed together to allow for a smaller shipping fee unless you specify otherwise. All items are shipped in boxes suitable for gifting, and we will gladly separate multiple items into single boxes if you specify, during checkout, that the items are for multiple recipients. We will also ship directly to alternate recipients when designated in the "Ship to Address" field. 

Do you ship internationally?          

We ship to Canada, Australia and Europe. If you are from another country and would like to purchase, please contact me and I will investigate your country’s restrictions. International orders are shipped USPS First Class Int'l Service with a customs form attached to the outside of the package. The form certifies that the package contains "merchandise" and exhibits the purchase price. Some countries require customs fees and/or import taxes for which the buyer is entirely responsible.

Do you accept returns?     

If you don't love your piece please let me know within a week of receipt and I will arrange a return or exchange. If returning, please send back in the original packaging. Refunds will exclude shipping costs. Email me at: info@patsyoxley.com

What are enamels?    

Vitreous enameling is the ancient craft of bonding silica (glass) to a metal substrate. There are many different enameling techniques but the one I use most often is a painting technique called Limoges (it originated in Limoges, France). Modern materials and techniques offer the artist an entire palette of colors from which to design her creations in glass. It is literally "painting with fire". Please see my “Techniques” page for more information.

Do you accept custom orders? 

I’m happy to discuss minor changes (like color or size) in many of the designs you see. Please drop me a note at info@patsyoxley.com with requests.

How do I care for my enamel jewelry?

Because enamel is glass, it is somewhat scratch and abrasion resistant; but for that same reason enamels can chip or crack if struck with reasonable force. Enamel pieces, like all glass are brittle and should not be bent or dropped onto a hard surface. To clean, simply wipe with a moist cloth and dry thoroughly.